Overview
New Feature
Introducing AI Voice Calls
We took user interaction to the next level by introducing AI-powered voice functionality. Users can now make real-time voice calls via the platform, interacting with Copilot as they would with a human agent. This marks a major leap forward, as Copilot handles complex tasks through voice commands, making support and engagement more personal.
New Feature
Human Takeover for Critical Conversations
Recognizing the need for human intervention in specific scenarios, we added a manual “take-over” button. When Copilot is unable to satisfy user needs, human agents can seamlessly step in to provide personalized support, ensuring a superior customer service experience.
New Feature
GPT-4o Integration
Accuracy meets affordability. This language model is not only more accurate but also significantly more cost-efficient, offering a smarter, more economical solution for our users.
Enhancement
Credit-Based Voice Usage
In alignment with the introduction of voice functionality, we rolled out a credit deduction system to manage voice-based interactions, ensuring that usage is fair and transparent for all users.
Enhancement
Expanded Data Integration
To enhance productivity and collaboration, we broadened Copilot's integration capabilities, now supporting Git, Quip, and Notion. This empowers users to bring all their critical data sources into the platform effortlessly.
