Overview
Enhancement
Human Handover Guardrails in Settings
Users can now set specific conditions for agent handover directly in settings, giving you more control over when human agents step in.
New Feature
Multi-Tenant Freshchat-Copilot Integration
Easily integrate Copilot with Freshchat for seamless human handover in AI chats, now supporting multiple teams.
Enhancement
Refined Layouts and Content for Builder
Improved pop-ups, cards, and section content for consistency and clarity, making the Copilot builder more intuitive.
Enhancement
Click2Call API for Campaigns
New Click2Call API supports automated calls, enabling smoother campaign execution through integrated systems.
Enhancement
User Support in iFrame
"Set User" now works within iFrames, allowing user data and other information to pass through seamlessly.
